Columbia Water

Customer Care

DOXO IS NOT AFFILIATED WITH THE CITY OF COLUMBIA, SOUTH CAROLINA

Please see all authorized City of Columbia payment options on the City of Columbia website; Columbiasc.gov

Customer Services assists customers with utility billing inquiries, takes customer concerns or questions for the City,

and directs those concerns to the appropriate Department.

Call +1 (803) 545-3300 24 hours a day, 7 days a week, for assistance.

You don’t have to wait on hold! You can e-mail Customer Care OR

report your issue through our online portal at any time.

*The online chat feature is available from 9:00 AM to 5:00 PM Monday through Friday. It is not available on weekends or holidays.

Sign Up for Eye On Water!

Visit our customer website portal, Eye On Water at  columbiascwater.eyeonwater.com/signin to log in to your account to access up-to-the-minute information about your usage and set leak notifications. You can also download the app to your smart phone. Click here for simple instructions on setting up your account.

Customers have access to the AMI web portal which allows easy access to information about your water consumption, compare current usage to previous periods, and set email and text alerts to achieve conservation goals.

Property Damage Claims?

Do you have property damage potentially caused by a disturbance in the City of Columbia’s utilities (water and sewer service)? Call Companion* Property & Casualty +1 (800) 827-5794 and an adjuster will take your information 24 hours a day, 7 days a week.
*Companion Third Party Administrators, LLC*

Need to Pay Your Bill?

Columbia Water has several convenient ways to pay:

  • Online by clicking here. Click here to create an account.
  • By phone at +1 (803) 545-3300; press 1 when prompted
  • By mail to PO Box 7997, Columbia, SC 29202
  • At our Payment Center at 3000 Harden St. which has convenient drive-through payment windows

About the Plumbing Service Plans Endorsed by the City of Columbia

In January, 2014, the City of Columbia issued a request for proposals from companies offering options for exterior water and sewer service line and interior plumbing coverage to our customers. HomeServe USA was selected as the company the City would endorse. This coverage is not required as is only being offered as an option for water and sewer plumbing coverage.

While the City maintains water mains and service lines up to the water meter and the water meter itself, property owners are responsible for service lines from the meter to the property’s plumbing. The City also maintains sewer lines up to the property boundary; sewer service lines on private property are the owner’s responsibility. The City of Columbia wants its customers to be prepared and have respected and qualified service in the case of emergency with both the exterior water and sewer lines.

In February, 2015, City water and sewer customers began receiving notifications about these repair plans. For more information about this program, see:

                         DOXO IS NOT AFFLIATED WITH THE CITY OF COLUMBIA, SOUTH CAROLINA

Please see all authorized City of Columbia payment options on the City of Columbia website; Columbiasc.gov