Customer Meter Upgrade Project

AMI stands for Advanced Metering Infrastructure, called AMI for short. With AMI, every customer meter within Columbia will be able to reliably measure the use of water in your home or business and automatically send a brief, private, digital message to a data collection tower using a cellular signal—much like a cell phone does now.  The Cell Tower then transmits all meter reads to the City of Columbia, where the information is processed within its billing system.

Installing automated meters will enhance our customer service by minimizing the potential for missed or inaccurate reads, allowing our customers to once again have absolute trust in the bills they receive. We are excited to take on AMI because it will enable us to provide faster service, better information, and reliable bills for all our customers.  It will even eliminate the need for someone to come onto your property for manual meter readings, increasing the privacy of your home.

AMI technology ensures that customers pay only for the water they use – no more and no less.  It is important to understand that as some water meters age, they can run slower and under-register water use.  When we change out your current meter with a new smart meter, the first bill may be higher simply because the new meter is running accurately.

There is no cost to customers for the AMI upgrade.

By ensuring that your bill is based on actual usage, AMI technology eliminates billing based on estimated reads. In addition, AMI improves accuracy, eliminating the potential for human error in manual meter reading and can help to identify any irregularities in water usage such as leaks.

Customers will have access to the AMI web portal which allows easy access to information about your water consumption, compare current usage to previous periods, and set email and text alerts to achieve conservation goals.

Water utilities all over the world are adopting AMI technology, first and foremost because it provides accurate information.  The reading at the meter is regularly converted into a digital format using technology that has proven to be highly reliable and secure. It improves accuracy mostly because it eliminates the potential for human error in manual meter reading. Similar systems are already in use in nearby communities including Mount Pleasant (SC), Beaufort-Jasper Water and Sewer Authority (SC) and many others.

The endpoint that sends your meter reading has a unique identifier that is transmitted along with the read data. This identifier is compared electronically to your account record to ensure that the meter reading matches the meter assigned to your account.

Your account information is secure. Data transmitted through the system is protected and proprietary communication protocols are used.

No. The power of the radio frequency signal used is too low to pose a health risk. The products that make up the AMI system are stringently evaluated for safety and meet all standards established by the Federal Communications Commission (FCC), and Institute of Electrical (IEEE) and Electronics Engineers. The technology selected by the City of Columbia sends a signal that can be compared to a cellular text message.

No. The technology operates as a very low-powered signal that is regulated by the (FCC) against interference. It is unlikely that it will interfere with the operation of other electronic devices.

No. You will continue to enjoy the same high-quality water you have come to expect from the City of Columbia.

Digital photographs will be taken of the last meter reading, should any questions arise. The installer will provide these photographs to the City of Columbia and our utility billing staff will have this information available to answer your questions.

The installer will locate your meter box containing your water meter. For residential customers, replacing the water meter will require installers to turn off the water briefly. This allows installers to remove the old meter and install a new one. Water service may be interrupted for commercial customers as well. When the new meter is installed, the installer will test the meter to ensure that it is operational.

Installations will be completed gradually based on meter reading routes throughout 2019, 2020 and 2021.

For customers with an outdoor meter box, a mailed letter will be sent approximately two weeks before the planned installation, followed by a door hanger after the installation is complete.

In most instances, installation should take less than thirty minutes. Some installations may take longer.

In a few cases, water service will be turned off for 15-20 minutes. The installer will make certain that service is restored before leaving your home.